Refund Policy

Refunds take 10 days to process, to request a refund. We require a picture of the issue and a written statement of what was wrong with your order sent to for inspection.

You can contact us at If your return is accepted, we’ll refund you the full amount of your order including shipping costs.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


We will notify you once we’ve reviewed your process request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Support hours

9:30am - 5:30pm Monday to Friday
(except bank holidays)

Email us at, or if you are a Feast It Deli supplier.

Or call us on +44 (0) 203 905 7439

© 2021 Karamu Ltd trading as Feast It Deli. All rights reserved.
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